Where am I hitting things with my tail?

Here is another takeaway from my short session with Frances Frei during my six day course, Strategic Perspectives in Nonprofit Management at HBS.

She talked about the importance of leaders surrounding themselves with a strong leadership team who have the courage to give frank feedback. Leaders often cause problems even though the intentions might be good. I liked the way she phrased it. A leader needs to ask the leadership team, “Where am I hitting things with my tail?”

“You should understand it deeply, so you can explain it simply.” Frei on Effective Communication

Frances Frei shared these principles of effective communication during a seminar I took at HBS this summer:

  1. You need to understand it deeply
  2. So you can explain it simply
  3. They need to understand it in your absence
  4. And it should be understood by their family

If the receiver can get others to understand your message, then you have been successful in your communication.